Catalog Information

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What do the statuses mean on a patron's hold request list?

Active - When a hold request is placed, its status is automatically set to active.
Cancelled - The library canceled the hold at the patrons request, patron cancelled the hold requests, or the hold request was in the status of unclaimed, then the library removed it from their hold shelves.
Expired - If a hold request is not filled within the specified period of time, the request status automatically changes to expired. Currently set to 1 year of when the hold request was placed.
Held - The item is ready for the patron to pick up.
Inactive -An inactive hold request has an activation date in the future. The patron has changed the activation date to a future date.
Pending - When the library is searching for a copy of the title to fill a hold request the status is pending.
Shipped - A shipped hold request means that an item is being shipped from a branch other than the pickup branch.
Held - The item is ready for the patron to pick up.
Unclaimed - If the requesting patron does not pick up the held item within the specified period of time (currently 5 business days), the hold request status automatically changes from held to unclaimed.

I placed a request on a book that is “In” but I am still waiting.

Even if a book is listed as "In" at a branch it may not be available to fill your request. If you have been waiting longer than a few days for a book that was “In”, please call the branch and they will assist you.

I placed a request but how do I know it was successful?

You can check your Request list two ways:

When you are done placing a hold, click on the button Go to your list of hold requests. This will bring you directly to your holds list.
You can check your request list by clicking on the My Account tab. Click on Requests in the dropdown menu. If you are not logged in, you will be prompted to do so.

Your request list will include the title, the pickup branch, the status, and your place on the waiting list.
You can also call our Automated Telemessaging System or any of our branches to have your list verified for you.

How do I place a request?

When you see a title you want, look for the Place Request button. If you are not signed in, you will be asked to log in with your library Barcode number and your Password. Once you are logged in, choose the branch where you want to pick up your item(s) from the Pickup Locations pull down menu. Finally, click the Submit Request button.
Don’t forget to log out when you are done especially if you are using the catalog on a public computer.

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